Alina Selyukh

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(SOUNDBITE OF SONG, "HEARD ABOUT US")

BEYONCE: (Singing) No need to ask you heard about us. No need to ask you heard about us. Already know you know about us.

MICHEL MARTIN, HOST:

When you follow retail, there are a few things you hear about a lot, and one of them is returns, because processing them costs stores a lot of money.

"Well over 10 to 11 percent of goods get returned," says Larisa Summers. "In some categories 20 to 30 percent of goods get returned."

On a cold December night last year, a meeting was called in the lobby of my apartment building. Concerned residents gathered to discuss a matter of great import: what to do about the swarms of packages jamming the lobby closet and overflowing into the entryway.

Unclaimed boxes were an eyesore and a nuisance. Finding the right package was starting to require gymnastic ability. And the boxes kept coming, by the dozens, maybe hundreds. Most of them were from Amazon: brown, with a smile on the side.

Copyright 2018 NPR. To see more, visit http://www.npr.org/.

ARI SHAPIRO, HOST:

The man who built Starbucks into a worldwide empire is finally parting ways with his company. Howard Schultz is retiring, stepping down as the executive chairman of Starbucks. This means a new wave of speculation has started that he may be looking to get into politics.

When it comes to the Olympic-style bidding for Amazon's second headquarters, the nation's capital and its neighbors could have joined together in a united front.

Instead, the District of Columbia and the suburbs of Maryland and Virginia decided to compete against each other.

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