Business
5:13 am
Thu August 22, 2013

Bank Of America To Close Some Drive-Up Tellers

Originally published on Thu August 22, 2013 10:43 am

Some Bank of America branches with drive-through tellers from Georgia to Texas have already closed the lanes, according to spokeswoman Tara Burke.

She wouldn't divulge exactly how many are closing. She did say the decision is not a cost-cutting move but a response to the way people are banking.

About 13 million customers bank by mobile phone and 29 million participate in online services. Among them is 19-year-old Brittney Sprague who says, "Not too many folks will really miss the drive-through teller because everybody uses apps. It's all about the new technology."

For example, you can take a picture of your check and deposit it through a smartphone app. Bank of America processes 160,000 checks per day this way.

But Curtis Williams says he doesn't bank by phone. "I need talk to somebody. I can't talk to the machine. It's better to interact with a real person."

But millions of customers stop at automated teller machines to do their banking.

At branches where drive-through lanes are closing, the bank says ATMs will be available.

Copyright 2014 NPR. To see more, visit http://www.npr.org/.

Transcript

RENEE MONTAGNE, HOST:

Bank of America says it is eliminating some of its drive-through teller lanes.

NPR's Kathy Lohr reports the bank says the demand is just not there.

KATHY LOHR, BYLINE: Some branches with drive-through teller lanes, from Georgia to Texas, have been closing all year long, according to Bank of America spokeswoman, Tara Burke. She wouldn't do an interview on tape or divulge exactly how many drive-throughs are closing. She did say the decision is not a cost-cutting move, but a response to the way people are banking.

Thirteen million customers bank by mobile phone and 29 million participate in online services, among them Brittney Sprague, who's 19.

BRITTNEY SPRAGUE: Not too many folks will really miss the drive-through teller because everybody uses apps. It's all about the new technology, everybody's all about it.

LOHR: For example, you can take a picture of your check and deposit it through a smartphone app. Bank of America processes 160,000 checks per day this way.

But Curtis Williams says he doesn't bank by phone.

CURTIS WILLIAMS: Because I need talk to somebody. I can't talk to the machine. It's better to interact with a real person.

LOHR: But millions of customers stop at ATM's, automated teller machines, to do their banking business.

(SOUNDBITE OF TELLER MACHINE)

LOHR: At branches where drive-though lanes are closing, the bank says ATM's will be available.

Kathy Lohr, NPR News, Atlanta. Transcript provided by NPR, Copyright NPR.